Shipping policy

🚚 Shipping Coverage

Wahda Mart currently ships to all eligible serviceable locations. Availability of delivery may vary based on courier coverage and destination.

💸 Shipping Charges

  • Free Delivery is available on selected products and promotional campaigns.

  • Any applicable shipping charges (if any) will be clearly displayed at checkout before order confirmation.

  • No hidden charges — what you see is what you pay.

⏱ Order Processing Time

  • Orders are usually processed within 24–48 hours after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

📍 Delivery Time

  • Estimated delivery time is 2–5 working days, depending on your location.

  • Delivery times may vary due to weather conditions, public holidays, or unforeseen courier delays.

💵 Cash on Delivery (COD)

  • Cash on Delivery (COD) is available on eligible orders and locations.

  • Please ensure availability of the correct payment amount at the time of delivery.

📦 Order Tracking

  • Once your order is dispatched, tracking details may be shared via SMS or email (where applicable).

  • You can track your shipment using the provided courier information.

❗ Delivery Delays

While we strive to deliver on time, delays may occasionally occur due to factors beyond our control. Wahda Mart will not be liable for delays caused by:

  • Courier service issues

  • Incorrect or incomplete address details

  • Natural or unavoidable circumstances

🏠 Incorrect Address or Failed Delivery

  • Please ensure your shipping address and contact details are accurate.

  • If a delivery fails due to incorrect information or unavailability, re-delivery charges (if any) may apply.

📞 Customer Support

If you have any questions regarding shipping, delivery status, or order issues, feel free to contact our support team. We’re always here to help.

✨ Wahda Mart – One Store, All Your Essentials, Delivered to Your Doorstep